STORE POLICY
CUSTOMER CARE
We strive to have our customers 100% satisfied. With that, WE OFFER A LIFETIME WARRANTY ON ALL GOLD, LIFETIME MAINTENANCE, AND A LIFETIME UPGRADE! We want you to feel comfortable shopping with The Gold Vault.
Shipping Policy
GENERAL SHIPPING INFO
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Please allow 3-5 business days for order processing and verification and an additional 7-10 business days for domestic delivery.
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We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
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We cannot and will not change or intercept a package to alter the delivery.
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We will only ship to the address provided at checkout.
We will only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account. After your order is fulfilled and packaged, it will be shipped via FedEx Express. All domestic and international packages will require signature confirmation. Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge. Sunday and holiday delivery are not available. Multiple items ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees. To ensure the safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.
Orders are processed Monday- Friday. Orders that are placed on weekends and holidays are processed the next business day. All orders are shipped via FedEx Express. The shipping rate is contiguous to 48 U.S. states priced at $39. Shipping to Alaska, Hawaii, Guam may be subject to higher shipping fees.
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INTERNATIONAL SHIPMENTS
We currently ship internationally to most countries worldwide. Please send us an email at info.thegoldvault@gmail.com for questions if shipment to your country is possible. All international orders are shipped via FedEx Expedited for a flat rate of $99. Please allow 1-2 weeks for delivery. An international shipment tracking number will be provided upon shipment to your destination.
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Refund Policy
Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by the client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each piece of jewelry may take up to several weeks to create from start to finish, all depending on how you have customized your order. However, some articles may be accepted for partial store credit or exchange if returned in salable condition within 10 days from the date received. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise, custom-made rings, grills, or any custom-designed work. Items thought to be damaged or defective must be returned at the customers' expense and the validity of all claims will be decided by Gold vault jewelry. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
PAYMENT METHODS
Credit / Debit Cards
If you have any questions or issues please get in contact with us.